Al Saada
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Online Returns, Refunds & Warranty Policy

  1. Scope. This policy applies to all orders placed with Al Saada online — website, WhatsApp, Instagram, TikTok, Facebook, Snapchat and Dubizzle. Orders on Noon or Amazon also follow that platform’s policy.
  2. Condition labels. Every product is labelled New or Renewed. New = unused, in original packaging. Renewed = previously opened, returned or used, then inspected, tested and cleaned by our team. Renewed items may show minor cosmetic marks, which we show in the product photos.
  3. Check on delivery. Please check your item when it arrives. If it is damaged, wrong or missing parts, you may refuse it at the door or tell us on WhatsApp within 24 hours with photos.
  4. Faulty or not as described. If your item is faulty or materially different from its description, tell us within 14 days of delivery. We will repair it, replace it, or give a full refund including delivery fees — your choice where repair isn’t possible. We collect the item from you free of charge.
  5. Change of mind — New items. You may return a New item within 7 days of delivery if it is unused, unopened and in its original packaging with all accessories. Refund = item price minus the original delivery fee, or a free exchange.
  6. Change of mind — Renewed items. Renewed items can be exchanged within 3 days of delivery if returned in the same condition with all accessories. Change-of-mind cash refunds are not available for Renewed items.
  7. Warranty. New items: manufacturer warranty where one applies. Renewed items: Al Saada store warranty of 3 months covering functional faults. Not covered: physical damage, liquid damage, misuse, or repairs by others.
  8. Non-returnable unless faulty. Opened in-ear headphones, opened perfumes and cosmetics, and items damaged after delivery.
  9. Refund method & timing. Refunds are made by bank transfer (or cash at our store) within 7 working days after we receive and check the item. Bank-transfer payments are refunded to the same account.
  10. How to request. WhatsApp us on +971 54 465 6861 with your order number and photos or a short video of the issue. We reply within 24 hours (Sat–Thu 10 am–10 pm, Fri 4–10 pm).
  11. Online prices. Prices shown online apply to online orders only and may differ from in-store prices.

Last updated: 14 Oct 2026