Frequently asked questions
Are your products original?
Yes — every product is an original brand. We never sell copies.
What’s the difference between New and Renewed?
New = unused in original packaging. Renewed = opened, returned or used, then tested and cleaned by us, with a 3-month warranty. See “What Renewed means”.
How do I pay?
Cash on delivery or bank transfer. Card payments are coming soon.
Where do you deliver?
Across the UAE. Fees and times are shown at checkout.
Is the online price the same in the store?
Online prices are for online and WhatsApp orders with delivery. In-store prices can differ.
Can I see the item before buying?
Yes — visit us near Sharjah Cricket Stadium, Industrial Area 6, or ask for a video on WhatsApp.
Do you sell in bulk?
Yes — send a request on the Bulk & Trade page or WhatsApp us.
How do I return an item?
WhatsApp us with your order number and photos. See the Returns & Warranty policy.
Do prices include VAT?
Yes. All prices include 5% VAT, and every order comes with a tax invoice.
How do I know my order is confirmed?
We confirm availability on WhatsApp before dispatch. You can also check your order status on the Track your order page.